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Last Updated: January 2025

1. Acceptance of Terms

By accessing and using Tranzir ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

Tranzir provides AI-powered video translation and dubbing services for e-commerce businesses.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

4. Acceptable Use

You agree not to upload illegal content, use the Service for unauthorized purposes, or attempt to gain unauthorized access to our systems.

5. Contact

Questions? Contact us at: legal@tranzir.com

Last Updated: January 2025

1. Information We Collect

We collect account information (email, name), uploaded videos, usage data, and technical data (IP, browser, device).

2. How We Use Your Information

We use your data to provide video translation services, process videos using AI, communicate updates, and provide support.

3. Data Storage

Videos are processed on AWS infrastructure. Processed videos are stored for 30 days unless deleted earlier.

4. Your Rights (GDPR/CCPA)

You have the right to access, correct, delete, or export your personal data. Contact us at privacy@tranzir.com

5. Security

We use encryption (HTTPS/TLS, AES-256), access controls, and regular security audits to protect your data.

6. Contact

Email: privacy@tranzir.com

Last Updated: January 2025

Refund Policy

Due to the nature of AI processing costs and computational resources consumed during video translation, completed transactions are non-refundable.

Once a video has been processed through our AI pipeline, the computational resources (including speech recognition, translation engines, voice synthesis, and video rendering) have been consumed and cannot be recovered.

Subscription Cancellations

Subscriptions can be cancelled at any time through your account dashboard. Upon cancellation:

• You will retain access to your subscription benefits until the end of your current billing period
• No further charges will be made after the current billing period ends
• You can reactivate your subscription at any time

Service Issues

If you experience technical issues or service failures that prevent video processing, please contact our support team immediately at support@tranzir.com. We will investigate and, where appropriate, provide credits or remediation.

Contact

For refund inquiries or questions about this policy, contact us at: billing@tranzir.com

Last Updated: January 2025

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.

How We Use Cookies

Tranzir uses cookies for the following purposes:

• Essential Cookies: Required for authentication, security, and basic platform functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language selection and interface settings.
• Analytics Cookies: Help us understand how users interact with our platform to improve performance and user experience.
• Payment Cookies: Enable secure payment processing through our payment provider (Paddle).

Third-Party Cookies

We use third-party services that may set their own cookies:

• AWS Cognito: For user authentication and session management
• Paddle: For payment processing and subscription management
• AWS CloudFront: For content delivery and performance optimization

Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of our platform.

Contact

Questions about our cookie policy? Contact us at: privacy@tranzir.com

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